Product recalls
Microsoft Recalls: Live CPSC Search
Check whether any Microsoft products you own have been recalled by the US Consumer Product Safety Commission (CPSC). Our recall database is sourced directly from CPSC data and updated regularly.
About Microsoft recalls
Electronics recalls most often involve lithium-ion batteries, chargers, and power adapters, fire and burn hazards, affecting specific serial or date ranges rather than an entire product line. Microsoft recalls are issued through the CPSC.
Because only certain production runs are usually affected, owning a recalled Microsoft model does not necessarily mean your unit is included; the serial range in the official notice is what decides it.
Microsoft products to check: Microsoft recalls, when they occur, involve its Surface devices, Xbox consoles, and accessories. If you own several, check each one, recall notices name specific models and production ranges, and one product line being recalled says nothing about the others.
Already own Microsoft products? Add them to the free WarrantyRanger tracker and we'll alert you automatically if they're ever recalled, so you don't need to check manually.
What to do if your Microsoft product is recalled
Confirm your model is affected
Click the official CPSC recall link in the results above. Recalls list the specific model numbers and date ranges covered, not all products in a line are necessarily affected.
Stop using the product if the hazard is active
Some recalls involve fire, shock, or injury hazards. If the recall notice recommends stopping use immediately, follow that guidance before contacting the company for a remedy.
Contact Microsoft for your remedy
Recall notices include the manufacturer's contact information and the specific remedy offered (repair, replacement, or refund). Contact them directly, remedies are provided at no cost under federal law.
Register for recall alerts
Add your Microsoft products to the WarrantyRanger tracker and we'll email you if they're ever recalled in the future, including products you've already added.
For Microsoft warranty information including coverage terms, how to file a claim, and verified contact details: Microsoft warranty info →