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Traeger claim guide
How to File a Traeger Warranty Claim (Step by Step)
Something wrong with your Traeger product? Here's exactly how to file a warranty claim — what you'll need, who to contact, and how to get it resolved fast.
Have your model number, serial number, and proof of purchase ready before calling.
What your Traeger warranty covers
Traeger's standard coverage: 3-year limited warranty. Exact terms vary by model and date of purchase — confirm yours on the official Traeger warranty page.
Before you file: gather these
- Proof of purchase — your receipt or order confirmation showing the purchase date (coverage is measured from it). Lost the receipt?
- Model and serial number — usually on a label on the product (inside the door, on the back, or on the base plate).
- A description of the problem — what failed, when it started, and any troubleshooting you've tried.
- Photos or video of the defect, if visible — helpful evidence and shows it isn't accidental damage.
How to file a Traeger warranty claim, step by step
Contact Traeger through an official channel
Use the support number or claim form on Traeger's official site — not a third-party seller — so your claim is on record with the manufacturer. Start at the official Traeger warranty/support page.
Give them your model, serial, and purchase date
Have these ready — it's the first thing they'll ask, and it lets them confirm your coverage immediately.
Describe the problem clearly
Explain the defect and that you believe it's covered under the Traeger warranty. Reference the specific coverage (e.g. the sealed-system or motor coverage above) if it applies.
Get everything in writing
Save your case/reference number, the rep's name, and a summary of what was agreed. This paper trail is what resolves disputes if anything stalls.
If it's denied, push back
A denial isn't final — see our guide on what to do if your claim is denied.
Common Traeger warranty situations: Common Traeger claims: temperature fluctuation and RTD probe failures (very common — probe replacement is usually the fix), auger motor jams, induction fan failures, controller board issues. Traeger's WiFIRE-enabled grills can be diagnosed remotely via the app, which often resolves claims without a physical inspection.
Call 1-800-TRAEGER (1-800-872-3437), chat at traeger.com/support, or use the Traeger app for guided troubleshooting. Traeger's support team is particularly helpful for diagnosing temperature-control issues remotely — the app can pull grill data to assist with diagnosis. Traeger ships replacement parts directly or arranges a full replacement for covered defects.