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Samsung claim guide
How to File a Samsung Warranty Claim (Step by Step)
Something wrong with your Samsung product? Here's exactly how to file a warranty claim — what you'll need, who to contact, and how to get it resolved fast.
Have your model number, serial number, and proof of purchase ready before calling.
What your Samsung warranty covers
Samsung's standard coverage: 1-year limited. Exact terms vary by model and date of purchase — confirm yours on the official Samsung warranty page.
Before you file: gather these
- Proof of purchase — your receipt or order confirmation showing the purchase date (coverage is measured from it). Lost the receipt?
- Model and serial number — usually on a label on the product (inside the door, on the back, or on the base plate).
- A description of the problem — what failed, when it started, and any troubleshooting you've tried.
- Photos or video of the defect, if visible — helpful evidence and shows it isn't accidental damage.
How to file a Samsung warranty claim, step by step
Contact Samsung through an official channel
Use the support number or claim form on Samsung's official site — not a third-party seller — so your claim is on record with the manufacturer. Start at the official Samsung warranty/support page.
Give them your model, serial, and purchase date
Have these ready — it's the first thing they'll ask, and it lets them confirm your coverage immediately.
Describe the problem clearly
Explain the defect and that you believe it's covered under the Samsung warranty. Reference the specific coverage (e.g. the sealed-system or motor coverage above) if it applies.
Get everything in writing
Save your case/reference number, the rep's name, and a summary of what was agreed. This paper trail is what resolves disputes if anything stalls.
If it's denied, push back
A denial isn't final — see our guide on what to do if your claim is denied.
Common Samsung warranty situations: Common Samsung electronics claims: TV display panel failures (common on QLED and OLED), phone screen issues, refrigerator-style display screen faults on Family Hub models. Samsung's 1-year standard warranty covers parts and labor; certain components carry extended terms. Non-Samsung service centers void the warranty.
Call 1-800-SAMSUNG (1-800-726-7864) 24/7 or use the Samsung Members app. For TVs, Samsung will often send an authorized technician for in-home repair rather than requiring you to ship the unit. For phones and tablets, Samsung has walk-in Samsung Experience stores and authorized service partners. Check samsung.com/us/support/find-a-service-center/ for the nearest service location.