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KitchenAid claim guide
How to File a KitchenAid Warranty Claim (Step by Step)
Something wrong with your KitchenAid product? Here's exactly how to file a warranty claim — what you'll need, who to contact, and how to get it resolved fast.
Have your model number, serial number, and proof of purchase ready before calling.
What your KitchenAid warranty covers
KitchenAid's standard coverage: 1-year limited (parts & labor); stand mixers vary. Exact terms vary by model and date of purchase — confirm yours on the official KitchenAid warranty page.
Before you file: gather these
- Proof of purchase — your receipt or order confirmation showing the purchase date (coverage is measured from it). Lost the receipt?
- Model and serial number — usually on a label on the product (inside the door, on the back, or on the base plate).
- A description of the problem — what failed, when it started, and any troubleshooting you've tried.
- Photos or video of the defect, if visible — helpful evidence and shows it isn't accidental damage.
How to file a KitchenAid warranty claim, step by step
Contact KitchenAid through an official channel
Use the support number or claim form on KitchenAid's official site — not a third-party seller — so your claim is on record with the manufacturer. Start at the official KitchenAid warranty/support page.
Give them your model, serial, and purchase date
Have these ready — it's the first thing they'll ask, and it lets them confirm your coverage immediately.
Describe the problem clearly
Explain the defect and that you believe it's covered under the KitchenAid warranty. Reference the specific coverage (e.g. the sealed-system or motor coverage above) if it applies.
Get everything in writing
Save your case/reference number, the rep's name, and a summary of what was agreed. This paper trail is what resolves disputes if anything stalls.
If it's denied, push back
A denial isn't final — see our guide on what to do if your claim is denied.
Common KitchenAid warranty situations: Common KitchenAid claims: stand mixer motor and attachment hub issues (5-year motor warranty applies), refrigerator cooling systems, dishwasher control board and pump failures. KitchenAid's claim process mirrors Whirlpool's — fast scheduling through W Service, certified parts.
KitchenAid uses Whirlpool Corporation's certified service network. Call 1-800-422-1230 or schedule online. For stand mixers in particular, KitchenAid's 1-year warranty covers defects; common claim issues are the motor coupling and attachment hub. KitchenAid stand mixers also carry a 5-year limited warranty on the motor for most models.