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EGO claim guide
How to File an EGO Warranty Claim (Step by Step)
Something wrong with your EGO product? Here's exactly how to file a warranty claim — what you'll need, who to contact, and how to get it resolved fast.
Have your model number, serial number, and proof of purchase ready before calling.
What your EGO warranty covers
Coverage isn't one flat number — different parts are covered for different lengths. Here's the breakdown:
| Component | How long | Covers |
|---|---|---|
| Outdoor power equipment | 5 years | Parts & labor |
| Battery & charger | 3 years | Parts only |
Before you file: gather these
- Proof of purchase — your receipt or order confirmation showing the purchase date (coverage is measured from it). Lost the receipt?
- Model and serial number — usually on a label on the product (inside the door, on the back, or on the base plate).
- A description of the problem — what failed, when it started, and any troubleshooting you've tried.
- Photos or video of the defect, if visible — helpful evidence and shows it isn't accidental damage.
How to file an EGO warranty claim, step by step
Contact EGO through an official channel
Use the support number or claim form on EGO's official site — not a third-party seller — so your claim is on record with the manufacturer. Start at the official EGO warranty/support page.
Give them your model, serial, and purchase date
Have these ready — it's the first thing they'll ask, and it lets them confirm your coverage immediately.
Describe the problem clearly
Explain the defect and that you believe it's covered under the EGO warranty. Reference the specific coverage (e.g. the sealed-system or motor coverage above) if it applies.
Get everything in writing
Save your case/reference number, the rep's name, and a summary of what was agreed. This paper trail is what resolves disputes if anything stalls.
If it's denied, push back
A denial isn't final — see our guide on what to do if your claim is denied.
Common EGO warranty situations: Common EGO claims: battery pack capacity loss (3-year warranty; 5-year on 10Ah if registered), motor controller issues on mowers, chainsaw chain-brake faults. EGO's direct-replacement policy makes claims fast and frictionless compared to brands that route through service centers.
Call 1-855-346-5656 or submit a warranty request at egopowerplus.com/support. EGO handles warranty replacements directly — for covered defects, EGO ships a replacement tool, battery, or charger to your door. EGO does not require the defective unit to be returned in most cases. The 5-year battery warranty on 10Ah batteries is among the best in the category.