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Craftsman claim guide
How to File a Craftsman Warranty Claim (Step by Step)
Something wrong with your Craftsman product? Here's exactly how to file a warranty claim — what you'll need, who to contact, and how to get it resolved fast.
Have your model number, serial number, and proof of purchase ready before calling.
What your Craftsman warranty covers
Craftsman's standard coverage: 3-year limited (tools). Exact terms vary by model and date of purchase — confirm yours on the official Craftsman warranty page.
Before you file: gather these
- Proof of purchase — your receipt or order confirmation showing the purchase date (coverage is measured from it). Lost the receipt?
- Model and serial number — usually on a label on the product (inside the door, on the back, or on the base plate).
- A description of the problem — what failed, when it started, and any troubleshooting you've tried.
- Photos or video of the defect, if visible — helpful evidence and shows it isn't accidental damage.
How to file a Craftsman warranty claim, step by step
Contact Craftsman through an official channel
Use the support number or claim form on Craftsman's official site — not a third-party seller — so your claim is on record with the manufacturer. Start at the official Craftsman warranty/support page.
Give them your model, serial, and purchase date
Have these ready — it's the first thing they'll ask, and it lets them confirm your coverage immediately.
Describe the problem clearly
Explain the defect and that you believe it's covered under the Craftsman warranty. Reference the specific coverage (e.g. the sealed-system or motor coverage above) if it applies.
Get everything in writing
Save your case/reference number, the rep's name, and a summary of what was agreed. This paper trail is what resolves disputes if anything stalls.
If it's denied, push back
A denial isn't final — see our guide on what to do if your claim is denied.
Common Craftsman warranty situations: Common Craftsman claims: battery pack failures (3-year warranty), drill clutch and chuck problems, circular saw motor issues. Craftsman's ONE+ battery compatibility across hundreds of tools means a battery warranty claim often has significant value — one covered pack replacement can effectively service multiple tools.
Call 1-800-525-2579 or contact Craftsman through their website chat. Craftsman's warranty process for tools under 3 years: contact support, describe the defect, and Craftsman will either direct you to a service center or arrange a replacement. For ONE+ battery packs, Craftsman covers defects for 3 years — longer than many expect for a budget-tier brand.